Twindor Security and Personal Data Protection

Protecting personal and account information is part of how we operate Twindor. We process data needed to manage accounts, verify identities, handle payments, provide customer support and maintain the security of our services. Our approach combines technical and organisational safeguards designed to reduce the risk of unauthorised access, fraud and misuse.

At Twindor, we protect personal information through encrypted data storage, restricted access, identity verification, transaction monitoring and procedures for detecting suspicious activity. SSL/TLS encryption also helps protect information transmitted between your device and our website.

What Data Twindor May Process

The information connected with your account depends on how you use the website. Some details are provided directly during registration or verification, while others are created when you make payments, play games, contact Twindor customer support or use the platform. Depending on the service involved, we may process information such as:

Verification can also involve proof that a payment method belongs to the account holder, photographs with identification documents or, in some cases, a voice or video call.

How Twindor Protects Personal Information

Technical and organisational measures used at Twindor are intended to protect personal information against accidental loss, theft, unauthorised access, disclosure and alteration. Access is limited to personnel and trusted third parties that have a legitimate business need for the information and are subject to confidentiality obligations.

Information stored with the third-party data centre used for hosting is kept in encrypted form and can only be accessed with the relevant decryption keys. Security controls also support fraud prevention. Personal information may be processed to investigate suspicious behaviour, identify potential fraud and protect the integrity of our services.

SSL/TLS Encryption

Twindor uses SSL/TLS encryption to help protect information transmitted between your device and our website. This reduces the risk of data being intercepted while you register, log in, make payments or use other account features.

Verification and Account Monitoring

Identity verification is an important part of security at Twindor. Our KYC procedures use a risk-based approach and may require additional checks depending on account activity, transaction patterns or other risk indicators. Depending on the circumstances, we may request:

• a government-issued identification document;
• proof of address;
• verification of the payment method;
• a photograph or selfie with identification;
• financial documents where additional checks are required;
• further information needed to assess account or transaction risk.

These checks help us prevent fraud, identity manipulation, money laundering, terrorist financing and underage use of the service.

Transaction Security at Twindor

Payment activity is also subject to verification. When a payment card is used, the cardholder’s name must correspond with the account holder, and third-party payment cards are not permitted. When an electronic wallet is used, its email address must match the email used to register the Twindor account.

Our monitoring can take account of unusual transaction patterns, rapid use of several payment methods, repeated device or IP matches and other activity that may indicate fraud or misuse. Suspicious cases may be referred to the antifraud team for further review.

When Personal Data Is Shared

Operating the Twindor platform requires cooperation with external service providers. Personal information may therefore be shared where necessary with companies involved in:

• website hosting and IT security;
• payment processing;
• customer support;
• KYC, anti-fraud and AML services;
• gaming software;
• auditing, legal services and regulatory compliance.

We require third parties that receive personal data to handle it in line with our Privacy Notice and applicable data-protection requirements.

Retention and International Transfers

Personal information held by Twindor is retained only for as long as necessary for the purposes for which it was collected, or where a longer period is required to meet legal obligations, resolve disputes or enforce agreements.

Information may also be stored, accessed or transferred internationally. Where applicable, safeguards can include adequacy decisions, approved standard contractual clauses or other legally recognised mechanisms for international data transfers.

Cookies and Tracking Technologies

Twindor uses cookies and similar technologies to support website functionality, understand how visitors use the platform and improve the service. Depending on their purpose, cookies may be necessary for core functions or used for functional, performance and marketing activities. Browser settings can be used to manage cookies, although disabling some of them may affect certain website features.

Privacy Rights for Twindor Players

Applicable data-protection laws may give you rights over the personal information Twindor holds. Depending on the circumstances, these can include access, rectification, erasure, restriction of processing, objection and data portability.

You may also have the right to lodge a complaint with a competent supervisory authority. Requests concerning your personal information can be sent to [email protected]. We do not charge a fee for exercising these rights, and we respond to requests within one month.