Twindor Legal Notice and Player Information

Twindor is operated by Udwin B.V., registered in Curaçao under No. 147117, together with UNIARISE LIMITED, registered in Cyprus under No. HE 387935. Both companies are responsible for providing the service in accordance with the applicable legal, contractual and regulatory requirements. Use of the website is also subject to the Terms and Conditions and other policies that apply to player accounts and activity.

Legal Company Details

The registration and contact details below provide the formal company information connected with Twindor. They can be used to confirm the legal entities behind the service and to find the appropriate contact for general support or privacy-related matters.

These contact channels separate general account and service enquiries from matters concerning personal data.

Terms Governing Use of Twindor

By registering an account, visiting the website or using our services, you accept the Terms and Conditions together with the Privacy Notice, game rules and any conditions attached to bonuses and promotions. The main requirements include:

• the legal gambling age applicable in the relevant jurisdiction must be met;
• account information must be accurate and complete;
• accounts must be used personally and not transferred to third parties;
• users are responsible for checking whether their use of Twindor is lawful in their jurisdiction;
• fraudulent, abusive or unauthorised activity is prohibited.

The minimum age is 18 unless a higher legal gambling age applies in the relevant jurisdiction. We may request documents to verify age, identity and account information where required.

Availability and Local Legal Requirements

Online gambling laws differ between jurisdictions. Twindor does not provide legal advice about whether online gambling is permitted in a particular country or region, so users are responsible for ensuring that their activity complies with local law.

Our Terms and Conditions identify jurisdictions where account creation or deposits are not permitted. Because this list may change, the current version should be checked before using the website.

Intellectual Property and Website Use at Twindor

Content available through Twindor, including software, logos, trademarks and other proprietary materials, is protected by applicable intellectual-property rights. Our services are intended for personal and entertainment use.

Protected materials may not be reproduced, modified or distributed without permission. Users must also not interfere with the website, introduce malicious software, attempt unauthorised access or transfer an account to another person.

Privacy and Personal Data

We process personal data in accordance with our Privacy Notice and applicable data-protection requirements. Depending on how you use Twindor, this may include account, contact, verification, payment, gameplay, bonus and technical information.

Where applicable, data-protection laws such as the GDPR may provide rights of access, rectification, erasure, restriction, objection and data portability. You may also have the right to submit a complaint to the appropriate supervisory authority. Privacy-related requests can be sent to [email protected].

Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our service, Customer Support should normally be your first point of contact. A formal complaint can then be submitted through the procedure available on the website. When submitting a complaint:

• provide the relevant account details;
• describe the issue clearly, including relevant dates where possible;
• include supporting evidence such as transaction records from your Twindor account, screenshots or chat logs;
• submit the complaint within six months of the incident;
• allow up to one week for acknowledgement;
• allow up to four weeks for a resolution, with one additional four-week extension possible for complex cases;
• note that responsible-gaming cases are prioritised.

If an eligible complaint remains unresolved after the internal procedure, it may be referred to ABC ADR, our independent Alternative Dispute Resolution provider. Using the internal process does not remove your right to seek independent legal advice or pursue judicial remedies.

The Curaçao Gaming Authority does not resolve individual disputes, but suspected regulatory breaches may be reported to the authority.

Changes to Legal Documents

Our legal documents may be updated when operational, commercial, legal or regulatory requirements change. Continued use of our services after an updated version takes effect constitutes acceptance of the revised terms.

The latest Twindor Terms and Conditions, Privacy Notice and other applicable policies should therefore be reviewed periodically rather than relying on previously saved copies.